Docrio Email & Word Add-In are Currently Down

Incident Report for Litify

Resolved

The issue is resolved, Docrio Email is fully functional.

Posted Feb 21, 2024 - 12:01 EST

Monitoring

The release has been redeployed and a fix put in place. We are currently monitoring and working to confirm.

Posted Feb 21, 2024 - 10:58 EST

Identified

This morning's Docrio Email and Word Add-In release has led to an unforeseen AWS rate limit that has led users to be unable to log in to either product. Our Product & Engineering team has identified the issue and is currently working on a fix. More information will be provided as we have it.

Posted Feb 21, 2024 - 10:30 EST

This incident affected: Docrio Email.