Record Relationship Degradation
Resolved
The Salesforce rollback is continuing; however, multiple Litify clients have indicated that the issue is now resolved. The rollback will continue through the evening. If you are still experiencing child record creation issues tomorrow, please reach out to Litify Support.
Posted Nov 02, 2023 - 17:31 EDT
Monitoring
Salesforce has continued the rollback of the release that led to this issue. This rollback is now in hour six and we are unable to know what orgs have had a successful rollback. Therefore, we advise continuing to check the creation of child records throughout the day.
Posted Nov 02, 2023 - 16:04 EDT
Identified
Salesforce is currently experiencing issues with the creation of child records from a related list of a parent object. Parent object details are not being populated, preventing the save of the new child record. This can affect a large variety of activities, for example, creating notes.
Salesforce has identified that this issue was created from a release. They have tested a rollback, which was successful and are currently working to rollback all orgs. They expect this to take a few hours. Litify Support is continuing to monitor and will provide updates as we see them.
Posted Nov 02, 2023 - 09:56 EDT
This incident affected: Litify Integrations (SpringCM (Document Storage, Generation and Automation), Litify Inbox, Calendar Rules), Litify Platform (Salesforce.com) (Salesforce CS1, Salesforce CS2, Salesforce CS4, Salesforce CS7, Salesforce CS8, Salesforce CS9, Salesforce CS10, Salesforce CS11, Salesforce CS14, Salesforce CS15, Salesforce CS16, Salesforce CS17, Salesforce CS18, Salesforce CS19, Salesforce CS20, Salesforce CS21, Salesforce CS22, Salesforce CS23, Salesforce CS24, Salesforce CS25, Salesforce CS26, Salesforce CS27, Salesforce CS28, Salesforce CS29, Salesforce CS34, Salesforce CS35, Salesforce CS36, Salesforce CS37, Salesforce CS40, Salesforce CS41, Salesforce CS42, Salesforce CS43, Salesforce CS44, Salesforce CS45, Salesforce CS47, Salesforce CS53, Salesforce CS59, Salesforce CS60, Salesforce CS62, Salesforce CS63, Salesforce CS64, Salesforce CS65, Salesforce CS66, Salesforce CS67, Salesforce CS68, Salesforce CS77, Salesforce CS78, Salesforce CS79, Salesforce CS90, Salesforce CS91, Salesforce CS92, Salesforce CS94, Salesforce CS95, Salesforce CS96, Salesforce CS97, Salesforce CS123, Salesforce CS124, Salesforce CS125, Salesforce CS159, Salesforce CS165, Salesforce CS166, Salesforce CS170, Salesforce CS172, Salesforce CS190, Salesforce CS192, Salesforce CS193, Salesforce CS196, Salesforce CS198, Salesforce CS199, Salesforce CS201, Salesforce CS202, Salesforce CS203, Salesforce EU9, Salesforce EU34, Salesforce NA33, Salesforce NA35, Salesforce NA40, Salesforce NA50, Salesforce NA53, Salesforce NA65, Salesforce NA70, Salesforce NA75, Salesforce NA78, Salesforce NA81, Salesforce NA82, Salesforce NA85, Salesforce NA91, Salesforce NA94, Salesforce NA95, Salesforce NA98, Salesforce NA105, Salesforce NA111, Salesforce NA112, Salesforce NA113, Salesforce NA114, Salesforce NA115, Salesforce NA116, Salesforce NA117, Salesforce NA118, Salesforce NA122, Salesforce NA123, Salesforce NA124, Salesforce NA132, Salesforce NA133, Salesforce NA134, Salesforce NA136, Salesforce NA138, Salesforce NA139, Salesforce NA140, Salesforce NA141, Salesforce NA142, Salesforce NA148, Salesforce NA150, Salesforce NA151, Salesforce NA152, Salesforce NA153, Salesforce NA156, Salesforce NA158, Salesforce NA159, Salesforce NA160, Salesforce NA161, Salesforce NA162, Salesforce NA163, Salesforce NA166, Salesforce NA167, Salesforce NA168, Salesforce NA170, Salesforce NA172, Salesforce NA173, Salesforce NA174, Salesforce NA207, Salesforce NA215, Salesforce Authenticator), and Docrio, Litify Referral Network, Litify Support, Docrio Email.