We have confirmed that this issue is resolved. Please reach out to Litify Support if other issues arise.
Posted Sep 03, 2026 - 14:07 EDT
Monitoring
The fix has been fully deployed. If you previously disabled the Merge Image Resolution, please re-enable: Setup → Custom Metadata Types → Docrio Feature → Merge Image Resolution 330ppi → Enabled__c. Please reach out to Litify Support if the issue persists.
Posted Sep 03, 2026 - 13:47 EDT
Update
Litify is actively pushing a fix for this issue; we will provide an update when the fix is fully deployed.
Posted Sep 03, 2026 - 13:26 EDT
Identified
The issue has been identified. As a workaround to the issue, please follow this path disabling the Merge Image Resolution 330ppi setting: Setup → Custom Metadata Types → Docrio Feature → Merge Image Resolution 330ppi → Enabled__c.
We are continuing to investigate the impact on global images that may result from this workaround disablement and a potential full fix.
Posted Sep 03, 2026 - 10:03 EDT
Investigating
We have received many reports of Docrio merging not working this morning. We are actively investigating and will provide an update soon.